After a successful development initiative, sooner or later there will come a time when there will be no new major releases, but the product or service still needs to be maintained and kept functioning efficiently.
The purpose of the Maintenance phase is therefore to ensure that the product continues to function properly and meet the needs of users and stakeholders. This phase is ongoing for as long as the product is in live use. Applying DevOps principles, the maintenance services will ensure that updates, fixes, and improvements are developed and deployed in a timely and efficient manner.
Maintenance services involve several key activities
Monitoring Continuous monitoring of the product or service to ensure its proper functioning and prompt detection and resolution of any issues.
Incident Management Prompt resolution of any issues through an incident management process, which may involve identifying the root cause of the problem, implementing a temporary fix, and subsequently developing a permanent solution.
Change management Careful management of changes to the product or service to ensure that any updates or improvements are thoroughly tested before being deployed.
Continuous Improvement Ongoing improvement of the product or service through the implementation of new features, enhancements, and optimizations as directed by Product Management.
Security Regular security assessments and updates to ensure that the product or service remains secure and compliant with relevant regulations.
The primary outcome of the Maintenance phase is a stable, secure, and continuously improving product or service that meets the needs of its users and stakeholders. By following DevOps principles, updates and improvements can be made efficiently and effectively, allowing the product to remain competitive and relevant.
Download our One-pager about the Evolve phase in the Product Journey